This Privacy Policy describes how SOLD Now LLC, a Texas limited liability company ("SOLD Now," "we", "us", "our", or the "Company"), collects, stores, uses, and safeguards information when you register an account and utilize the SOLD Now software application, diagnostic utilities, and related services (collectively, the "Platform", "SOLD Now", "Service").
Two different people use SOLD Now, and this policy covers both. A Reseller (also "Subscriber" or "User") is a business that subscribes to the Platform to run its inventory, invoicing, and customer records. A Shopper is a member of the public who visits a Reseller's online storefront hosted by SOLD Now, and who may create a storefront account in order to shop there. Where a section says "you" without qualification it addresses the Reseller; sections that address Shoppers say so.
Our role differs between the two, and the difference decides who answers a request about the data. For the business records a Reseller keeps in the Platform — including that Reseller's own customer list — the Reseller decides what is collected and why, and SOLD Now processes it on their instructions. For a Shopper's storefront account — the sign-in credentials and session records described in Section 1.4 — SOLD Now decides, and answers directly. Section 9 sets out how to make a request under each.
The Service is offered to businesses and individuals located in the United States only.
We limit data processing exclusively to items necessary to provide administrative, inventory tracking, and CRM functionalities to you. We collect data in the following categories:
When you subscribe to an account tier, we collect standard business credentials including your full name, primary email address, business name, physical location/shop name, and corporate billing details. To enable account verification, two-factor security protocols, and platform alerts, we also collect your corporate or personal phone numbers. Payment card details are collected and processed directly by our third-party payment processor; SOLD Now LLC does not receive or store full payment card numbers.
Data you explicitly input into the application to run your business remains within your isolated data silo. This includes: item descriptions, pricing records, historical cost values, inventory images, vendor tracking information, and logs detailing sourcing trips or procurement expenses.
You may use SOLD Now to organize files regarding your customer base, including customer contact lists, transaction records, item preferences, and notification notes. You represent that you have acquired all necessary consents to input this information into our infrastructure.
A Reseller may publish an online storefront hosted by SOLD Now. A Shopper who wishes to buy from that storefront may create an account, and SOLD Now holds that account directly rather than on the Reseller's behalf. It consists of the Shopper's email address, whether that address has been verified, the sign-in method chosen — a password we store only as a one-way hash, or a Google or Microsoft sign-in — and records of active sign-in sessions and password-reset requests.
Password-reset and email-confirmation messages for a storefront account are sent by SOLD Now, not by the Reseller, because the account is one account across every storefront on the Platform rather than one per shop.
The order itself belongs to the Reseller. A Shopper's name, delivery address, telephone number, marketing preferences, basket, and purchase history are recorded in that Reseller's own customer and invoicing records — separately for each Reseller the Shopper buys from, exactly as if they had bought in the Reseller's shop. Those records are the Reseller's, and a request about them is answered by the Reseller. See Section 9.
We automatically collect basic diagnostics, server log activities, browser specifications, and usage timestamps when you log in. This data is leveraged strictly to ensure system performance, patch system errors, and maintain domain performance. The Platform uses essential cookies required for login sessions and security, and may use analytics tools to understand aggregate feature usage. We do not use cookies for third-party advertising.
We process your data exclusively to maintain your account and perform our contract with you. Specifically, we use your data to:
By registering an account, you agree to receive transactional and administrative communications via email. These include payment receipts, renewal and billing notices, security and password recovery messages, system status updates, and data deletion warnings. These communications are a necessary part of operating your account and are not marketing.
Providing a mobile number does not, by itself, enroll you in any text messaging program. We send text messages only to numbers whose owner has separately and affirmatively opted in through an unchecked consent box, and only for the message categories that box describes. See Section 2.2.
We send marketing communications — such as newsletters, feature announcements, and promotional offers — only if you separately opt in. Consent to receive marketing email or marketing text messages is optional, is requested through a separate, unchecked opt-in at registration or in your account settings, and is not a condition of purchasing or using the Service. You may withdraw marketing consent at any time as described in Section 8. Marketing text messages are sent only with your prior express written consent as required by the Telephone Consumer Protection Act (TCPA); message and data rates may apply, and you can reply STOP at any time.
Certain optional features transmit the content you submit to third-party artificial intelligence service providers for processing. The providers we engage are identified in Annex A.2 of our Data Processing Addendum.
We do not permit these providers to train on your content. We engage every AI provider under paid commercial API terms that prohibit the use of submitted content to train or improve that provider's models. We do not use consumer or free service tiers, whose terms may permit training. We will update this disclosure if our agreements with AI providers materially change.
The features that transmit content, and what each sends, are:
We keep a log of the prompt text sent by each AI feature, and the assistant's reply, inside your own account, where you can review it. That log is your data and is deleted on the timeline in Section 5.
Mobile phone numbers, SMS opt-in data, and consumer text-messaging consent are never submitted to any AI provider.
SOLD Now operates text messaging (SMS) programs through Twilio. Two distinct groups may receive text messages, and each provides its own express opt-in:
For all SMS programs: message frequency varies, message and data rates may apply, you can reply HELP for help, and you can reply STOP at any time to cancel and stop receiving further messages. Carriers are not liable for delayed or undelivered messages.
No mobile information is shared with third parties. We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or consumer consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in information is used solely to deliver the messages you (or, for mailing-list subscribers, the Reseller you subscribed to) requested, and is shared only with the messaging service providers (such as Twilio) strictly necessary to transmit those messages on our behalf. This no-sharing commitment applies to all categories of text messaging described in this Section.
We prioritize the confidentiality of your commercial records. We do not sell, rent, trade, or share your operational records, customer databases, phone numbers, email addresses, mobile/SMS opt-in data, or inventory details with any third parties or affiliates for their own marketing or promotional purposes. We engage data only under the following strict conditions:
Mobile and SMS information is never shared. As stated in Section 2.4, mobile phone numbers, SMS opt-in data, and consumer text-messaging consent are never sold, rented, traded, or shared with any third party or affiliate for any purpose other than transmitting the messages you (or the Reseller you subscribed to) requested, and are disclosed only to the messaging carrier/service provider (such as Twilio) strictly required to deliver those messages. No mobile opt-in data is ever shared with AI providers.
As defined in our Terms of Service, Subscribers may establish completely distinct accounts to manage individual booths, locations, or business divisions. Every account is maintained as a strictly separate data silo with isolated database parameters. Information from one account cannot be indexed, queried, or accessed by any other account, and no overarching organizational hierarchy shares data between profiles.
You maintain ultimate operational ownership of your inventory manifests and customer lists. We adhere to the following timelines to ensure secure data handling:
We enforce industry-standard security architectures to prevent data exposure, theft, or manipulation. These measures include HTTPS transport encryption, firewall partitions, and secure access tokens. However, no data transmission across the web can be guaranteed perfectly safe; you maintain responsibility for ensuring robust, unique password configurations for your profiles. In the event of a security breach affecting your sensitive personal information, we will notify affected Subscribers without unreasonable delay, consistent with the timelines required by Texas law and other applicable state breach notification statutes.
The Platform is tailored strictly for adult business operators and professional resellers, and a Reseller account may be held only by an adult. Storefront accounts are likewise intended only for adults: we do not knowingly permit a person under the age of eighteen (18) to create a storefront account, and we do not knowingly collect personal information from one. We do not knowingly index or track records belonging to individuals under the age of eighteen (18). If we learn that an account holds the personal information of a minor, we will delete it promptly; a Reseller or a parent or guardian may report one to info@soldnow.app.
If you no longer wish to receive marketing newsletters or promotional updates via email, you may click the "Unsubscribe" link embedded at the footer of our marketing emails. If you have opted in to any SMS program, you can reply with the word "STOP" at any time to immediately terminate text alerts, or change either SMS consent in Settings → Reseller → SOLD Communications. Replying STOP cancels all text messages from that program, service messages included; account and billing notices then reach you by email instead. Please note that even if you opt out of every text and marketing distribution path, you will continue to receive by email the critical administrative alerts, subscription invoices, password recovery updates, and data deletion warning logs essential to the management of your software license.
If you are a Reseller. You may request access to, correction of, deletion of, or a portable copy of the personal information we hold about you and your account at any time by emailing info@soldnow.app from the email address associated with your account. We will verify your identity and respond within forty-five (45) days. Deletion requests are subject to the Legal Retention Carve-Out in Section 5. We will not discriminate against you for exercising any of these rights.
If you are a Shopper, your request goes to one of two places, and which one depends on what you are asking about.
Deleting a storefront account closes your way of signing in. It does not erase a completed order from a Reseller's books, which they may be required to keep for tax and accounting purposes; that is a request to make of the Reseller, subject to the same legal retention limits.
We do not sell or share personal information, and we do not use it for profiling or automated decision-making that produces legal or similarly significant effects.
We reserve the right to modify or adjust this Privacy Policy as our business practices scale. We execute changes by updating the web link text directly on our website. For any material adjustments affecting how your operational data is saved or processed, we will issue a prominent platform warning or deliver an email notification thirty (30) days before the changes go into effect. Continued usage of SOLD Now after updates are published establishes clear consent to the revised policies.
If you have specific regulatory concerns, security issues, or inquiries regarding data deletion protocols, please contact our team by email:
SOLD Now LLC
SOLD Now Application Support — Privacy
Email: info@soldnow.app
