This Privacy Policy describes how SOLD Now LLC, a Texas limited liability company ("SOLD Now," "we", "us", "our", or the "Company"), collects, stores, uses, and safeguards information when you register an account and utilize the SOLD Now software application, diagnostic utilities, and related services (collectively, the "Platform", "SOLD Now", "Service").
Two different people use SOLD Now, and this policy covers both. A Reseller (also "Subscriber" or "User") is a business that subscribes to the Platform to run its inventory, invoicing, and customer records. A Shopper is a member of the public who visits a Reseller's online storefront hosted by SOLD Now, and who may create a storefront account in order to shop there. Where a section says "you" without qualification it addresses the Reseller; sections that address Shoppers say so. Section 1.6 also applies to anyone who visits our public website at soldnow.app, and Section 1.7 to anyone who searches the Digital Business Card directory, whether or not they ever sign up.
Our role differs between the two, and the difference decides who answers a request about the data. For the business records a Reseller keeps in the Platform — including that Reseller's own customer list — the Reseller decides what is collected and why, and SOLD Now processes it on their instructions. For a Shopper's storefront account — the sign-in credentials and session records described in Section 1.4 — SOLD Now decides, and answers directly. Section 9 sets out how to make a request under each.
The Service is offered to businesses and individuals located in the United States only.
Inside the Platform, we limit data processing exclusively to items necessary to provide administrative, inventory tracking, and CRM functionalities to you. Our public website also measures our advertising, as described in Section 1.6. We collect data in the following categories:
When you subscribe to an account tier, we collect standard business credentials including your full name, primary email address, business name, physical location/shop name, and corporate billing details. To enable account verification, two-factor security protocols, and platform alerts, we also collect your corporate or personal phone numbers. Payment card details are collected and processed directly by our third-party payment processor; SOLD Now LLC does not receive or store full payment card numbers.
Data you explicitly input into the application to run your business remains within your isolated data silo. This includes: item descriptions, pricing records, historical cost values, inventory images, vendor tracking information, and logs detailing sourcing trips or procurement expenses.
You may use SOLD Now to organize files regarding your customer base, including customer contact lists, transaction records, item preferences, and notification notes. You represent that you have acquired all necessary consents to input this information into our infrastructure.
A Reseller may publish an online storefront hosted by SOLD Now. A Shopper who wishes to buy from that storefront may create an account, and SOLD Now holds that account directly rather than on the Reseller's behalf. It consists of the Shopper's email address, whether that address has been verified, the sign-in method chosen — a password we store only as a one-way hash, or a Google or Microsoft sign-in — and records of active sign-in sessions and password-reset requests.
Password-reset and email-confirmation messages for a storefront account are sent by SOLD Now, not by the Reseller, because the account is one account across every storefront on the Platform rather than one per shop.
The order itself belongs to the Reseller. A Shopper's name, delivery address, telephone number, marketing preferences, basket, and purchase history are recorded in that Reseller's own customer and invoicing records — separately for each Reseller the Shopper buys from, exactly as if they had bought in the Reseller's shop. Those records are the Reseller's, and a request about them is answered by the Reseller. See Section 9.
We automatically collect basic diagnostics, server log activities, browser specifications, and usage timestamps when you log in. This data is leveraged strictly to ensure system performance, patch system errors, and maintain domain performance. The Platform uses essential cookies required for login sessions and security, and may use analytics tools to understand aggregate feature usage. The Platform does not use cookies for third-party advertising: no advertising tag runs once you are signed in, or on any Reseller's storefront.
Our public website at soldnow.app, including its sign-up and welcome pages, uses Google Ads tags. When you visit those pages, Google sets cookies on your browser and receives your IP address, browser and device information, the pages you visit, and, if you arrived from one of our ads, which ad you clicked. We use this to measure which of our ads lead to visits and sign-ups, and to show our ads to people who have visited our website.
What Google does not receive. We do not send Google your name, email address, phone number, or anything you keep in the Platform: no account, inventory, sales, or customer records. These tags do not run inside the Platform after you sign in, or on any Reseller's storefront.
Google's use of this information is governed by the Google Privacy Policy, and Google explains how it uses information from sites that use its services.
Your choices. You can opt out of these cookies at any time:
A Reseller may choose to list their Digital Business Card in our public directory at sold.soldnow.app/dbc, where anyone can search for businesses by name, what they sell, or place. A card is listed only if the Reseller turns listing on, on any plan, and the Reseller can turn it off at any time from the card's settings; the card then leaves the directory straight away.
What the directory shows. For each listed card: the name on the card, its tagline, its profile image, the city and state from the Reseller's Business Profile, and a link to the card itself. It never shows an email address, phone number, street address, inventory, or customer records. Searching needs no sign-in, and a search is not recorded against any person or account.
When SOLD Now hides a listing. We may hide a card from the directory — for example, after a report, or where the card breaches our Acceptable Use Policy. Hiding a listing does not take down the card: its own address keeps working. The Reseller sees on their card settings that it has been hidden, and can contact us about it.
Reporting a card. Anyone may report a listed card. A report records the reason chosen, any note the reporter writes, the time, and a one-way hash of the reporter's IP address combined with that card. We keep the hash, never the IP address itself, and use it only to stop the same person reporting the same card more than once. Reports are read by SOLD Now and are not shown to the Reseller who was reported. They are deleted with that Reseller's account.
We process your account data exclusively to maintain your account and perform our contract with you. The only advertising use we make of any information is the website measurement described in Section 1.6, which does not use your account data. Specifically, we use your data to:
By registering an account, you agree to receive transactional and administrative communications via email. These include payment receipts, renewal and billing notices, security and password recovery messages, system status updates, and data deletion warnings. These communications are a necessary part of operating your account and are not marketing.
Providing a mobile number does not, by itself, enroll you in any text messaging program. We send text messages only to numbers whose owner has separately and affirmatively opted in through an unchecked consent box, and only for the message categories that box describes. See Section 2.2.
We send marketing communications — such as newsletters, feature announcements, and promotional offers — only if you separately opt in. Consent to receive marketing email or marketing text messages is optional, is requested through a separate, unchecked opt-in at registration or in your account settings, and is not a condition of purchasing or using the Service. You may withdraw marketing consent at any time as described in Section 8. Marketing text messages are sent only with your prior express written consent as required by the Telephone Consumer Protection Act (TCPA); message and data rates may apply, and you can reply STOP at any time.
Certain optional features transmit the content you submit to third-party artificial intelligence service providers for processing. The providers we engage are identified in Annex A.2 of our Data Processing Addendum.
We do not permit these providers to train on your content. We engage every AI provider under paid commercial API terms that prohibit the use of submitted content to train or improve that provider's models. We do not use consumer or free service tiers, whose terms may permit training. We will update this disclosure if our agreements with AI providers materially change.
The features that transmit content, and what each sends, are:
We keep a log of the prompt text sent by each AI feature, and the assistant's reply, inside your own account, where you can review it. That log is your data and is deleted on the timeline in Section 5.
Mobile phone numbers, SMS opt-in data, and consumer text-messaging consent are never submitted by SOLD Now to any of the AI providers we engage. An AI assistant that a Reseller connects to their own account is a different arrangement, described in Section 2.5.
SOLD Now operates text messaging (SMS) programs through Twilio. Two distinct groups may receive text messages, and each provides its own express opt-in:
For all SMS programs: message frequency varies, message and data rates may apply, you can reply HELP for help, and you can reply STOP at any time to cancel and stop receiving further messages. Carriers are not liable for delayed or undelivered messages.
No mobile information is shared with third parties. We do not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or consumer consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in information is used solely to deliver the messages you (or, for mailing-list subscribers, the Reseller you subscribed to) requested, and is shared only with the messaging service providers (such as Twilio) strictly necessary to transmit those messages on our behalf. This no-sharing commitment applies to all categories of text messaging described in this Section.
A Reseller may choose to connect an AI assistant — such as Claude, ChatGPT, or Gemini — or another application to their SOLD Now account, as described in Section 2.6 of our Terms of Service. This is optional and is off until the Reseller turns it on.
What a connected application receives. When a Reseller connects one, the Platform answers the requests that application makes, within the permission the Reseller granted. Depending on what is asked, the answers can include inventory, listing, sourcing, expense, sales, and invoice records, and the Reseller's customer records — a customer's name, email address, telephone number, marketing tags, marketing consent status, notes, and purchase history.
This is a disclosure the Reseller directs, to a provider the Reseller chose. The application's provider is not one of our service providers and is not engaged by us. It receives the data under the Reseller's own account and agreement with that provider, and that agreement — not this policy — governs what the provider does with it, including how long it is kept and whether it is used to train or improve AI models. Our commitment in Section 2.3 that AI providers do not train on your content covers the providers we engage, and does not extend to an application a Reseller connects. A Reseller should read the provider's terms and choose its privacy settings before connecting.
Controls. The Reseller chooses whether the application may only read the account or may also make changes. We record the changes a connected application makes in the account's audit log, marked with the application that made them, where the Reseller can review them. A Reseller can disconnect an application at any time in their account settings, which stops further access; it does not recall data the application has already received.
If you are a customer of a Reseller, the Reseller decides whether to use a connected application with their records, in the same way they decide what else to do with their customer list. A request about those records goes to the Reseller, as described in Section 9.
A Reseller on a plan that includes it may install the SOLD Now browser extension in Google Chrome or a compatible browser. It is optional, and it does nothing until the Reseller presses a button in the Platform that starts one job: filling in a marketplace's listing form, opening an item on a marketplace so the Reseller can take it down, or reading the Reseller's sales on a marketplace.
What it reads. Only the marketplace pages it opens for that job, in the Reseller's own browser, where the Reseller is already signed in to the marketplace: the marketplace's listing form, the page of the item being taken down, and the Reseller's own sold-items and order pages. The extension asks for access to each marketplace's website separately, the first time it is used there, and the Reseller can withdraw that access at any time in the browser's extension settings. It reads no other website and does not collect browsing history.
What it sends, and to whom. It sends information only to SOLD Now:
We use this to mark listings as listed or ended, to record sales in the Reseller's invoices, and to keep the account's audit log. The extension does not send us the marketplace buyer's name, address, or messages.
What it never does. The extension never asks for, reads, stores, or sends the Reseller's marketplace password or cookies, and it has no browser permission to read cookies. It does not press the marketplace's buttons, does not contact the marketplace on its own, and does not run in the background or on a schedule.
Where the listing details come from. The listing details and photos it fills in come from the Reseller's own SOLD Now account, through a pass that covers that one job and expires after about 15 minutes. The extension never holds the Reseller's SOLD Now sign-in. While a job is running, the extension keeps track of it in the browser's own extension storage, and forgets it when the job ends.
The Reseller's use of each marketplace remains subject to that marketplace's own terms and privacy policy.
We prioritize the confidentiality of your commercial records. We do not sell, rent, trade, or share your operational records, customer databases, phone numbers, email addresses, mobile/SMS opt-in data, or inventory details with any third parties or affiliates for their own marketing or promotional purposes. We engage data only under the following strict conditions:
Mobile and SMS information is never shared. As stated in Section 2.4, mobile phone numbers, SMS opt-in data, and consumer text-messaging consent are never sold, rented, traded, or shared with any third party or affiliate for any purpose other than transmitting the messages you (or the Reseller you subscribed to) requested, and are disclosed only to the messaging carrier/service provider (such as Twilio) strictly required to deliver those messages. No mobile opt-in data is ever shared with the AI providers we engage. The only other route by which a customer's telephone number or consent status leaves the Platform is one a Reseller opens themselves, by connecting an application to their own account as described in Section 2.5.
As defined in our Terms of Service, Subscribers may establish completely distinct accounts to manage individual booths, locations, or business divisions. Every account is maintained as a strictly separate data silo with isolated database parameters. Information from one account cannot be indexed, queried, or accessed by any other account, and no overarching organizational hierarchy shares data between profiles.
You maintain ultimate operational ownership of your inventory manifests and customer lists. We adhere to the following timelines to ensure secure data handling:
We enforce industry-standard security architectures to prevent data exposure, theft, or manipulation. These measures include HTTPS transport encryption, firewall partitions, and secure access tokens. However, no data transmission across the web can be guaranteed perfectly safe; you maintain responsibility for ensuring robust, unique password configurations for your profiles. In the event of a security breach affecting your sensitive personal information, we will notify affected Subscribers without unreasonable delay, consistent with the timelines required by Texas law and other applicable state breach notification statutes.
The Platform is tailored strictly for adult business operators and professional resellers, and a Reseller account may be held only by an adult. Storefront accounts are likewise intended only for adults: we do not knowingly permit a person under the age of eighteen (18) to create a storefront account, and we do not knowingly collect personal information from one. We do not knowingly index or track records belonging to individuals under the age of eighteen (18). If we learn that an account holds the personal information of a minor, we will delete it promptly; a Reseller or a parent or guardian may report one to info@soldnow.app.
If you no longer wish to receive marketing newsletters or promotional updates via email, you may click the "Unsubscribe" link embedded at the footer of our marketing emails. If you have opted in to any SMS program, you can reply with the word "STOP" at any time to immediately terminate text alerts, or change either SMS consent in Settings → Reseller → SOLD Communications. Replying STOP cancels all text messages from that program, service messages included; account and billing notices then reach you by email instead. Please note that even if you opt out of every text and marketing distribution path, you will continue to receive by email the critical administrative alerts, subscription invoices, password recovery updates, and data deletion warning logs essential to the management of your software license.
If you are a Reseller. You may request access to, correction of, deletion of, or a portable copy of the personal information we hold about you and your account at any time by emailing info@soldnow.app from the email address associated with your account. We will verify your identity and respond within forty-five (45) days. Deletion requests are subject to the Legal Retention Carve-Out in Section 5. We will not discriminate against you for exercising any of these rights.
If you are a Shopper, your request goes to one of two places, and which one depends on what you are asking about.
Deleting a storefront account closes your way of signing in. It does not erase a completed order from a Reseller's books, which they may be required to keep for tax and accounting purposes; that is a request to make of the Reseller, subject to the same legal retention limits.
We do not sell personal information for money, and we do not use it for profiling or automated decision-making that produces legal or similarly significant effects. The advertising tags on our public website (Section 1.6) may count as "sharing" personal information for cross-context behavioral advertising, or as "targeted advertising," under some state privacy laws. You can opt out of that at any time by any of the means in Section 1.6, including by turning on Global Privacy Control in your browser, and we will not discriminate against you for doing so.
We reserve the right to modify or adjust this Privacy Policy as our business practices scale. We execute changes by updating the web link text directly on our website. For any material adjustments affecting how your operational data is saved or processed, we will issue a prominent platform warning or deliver an email notification thirty (30) days before the changes go into effect. Continued usage of SOLD Now after updates are published establishes clear consent to the revised policies.
If you have specific regulatory concerns, security issues, or inquiries regarding data deletion protocols, please contact our team by email:
SOLD Now LLC
SOLD Now Application Support — Privacy
Email: info@soldnow.app
